Why isn't the helpbot widget displaying on my website?

Question

Helpbot Widget not displaying

Answer 1

If you’re having trouble with the Faqprime Helpbot widget not appearing on your website, there could be a few reasons why. 

 

Here’s a list of common issues and their solutions:

1. Visibility Settings: First, check your Helpbot’s visibility settings in your Faqprime dashboard. Ensure that the visibility status is set to ‘Enable’ if you want the Helpbot to be visible.

2. Page-Specific Settings: If you’ve configured the Helpbot to only appear on certain pages, make sure that the page URLs are correctly set up in your Visibility Control settings.

3. Browser Compatibility: Some older browsers may not fully support all features. Try viewing your website in a different browser or update your current browser to the latest version.

4. Disable Ad Blockers: Ad blockers or other browser extensions can sometimes interfere with the Helpbot. Try disabling these extensions to see if the Helpbot becomes visible.

5. JavaScript Errors: JavaScript errors on your website can prevent the Helpbot from loading. Check your browser’s console for any errors that might be causing the issue.

 

If you’ve checked all of these potential issues and the helpbot is still not appearing, please reach out to us.