While updating a Facebook status, we'd like to see a preview of how it will appear before making it public. The same is true for helpdesks, where you may want to see a preview of workflow changes or new feature additions before implementing them in your daily support routine. This is accomplished by using a sandbox, which is an exact replica of your helpdesk account. It duplicates all of your important settings and configurations and allows you to test them before implementing them.
The following are the advantages of using a Sandbox environment:
It enables you to thoroughly test new features and changes without interfering with ongoing operations.
It assists you in identifying potential problems and resolving them before making changes to your live account.
It allows you to show new helpdesk configurations to senior management for approval.
It enables you to make all changes live with the click of a button.
