Customers become irritated when they encounter a problem with your product or service. This frequently leads to them repeatedly clicking on specific elements of your website/app in the hopes of finding a solution. Such clicks are referred to as rage clicks, and they indicate that your customers are not receiving the best possible experience. They also give you the opportunity to offer assistance proactively. For example, if you notice rage clicks on your online store's "Checkout" button, you'll know that your customer is having difficulty completing the payment process. You can thus contact them ahead of time and suggest an easier way for them to make the payment.
