Overview
SurveySparrow
SurveySparrow is a survey platform designed to create engaging and conversational surveys. It aims to make feedback collection more interactive and enjoyable for respondents, resulting in higher response rates. The platform offers various survey types, customization options, and automation features to cater to different business needs, from customer feedback to employee engagement.
SurveyMonkey
SurveyMonkey is one of the most well-known survey tools available, offering a robust platform with a wide range of survey types and features. It provides advanced survey logic, extensive customization options, and powerful reporting tools. SurveyMonkey is suitable for businesses of all sizes, from small businesses to large enterprises, and is known for its reliability and versatility.
Comparison
User Interface
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Design | Modern, user-friendly, conversational | Traditional, robust, slightly complex |
| Ease of Use | Very easy to use, minimal learning curve | Moderate, some learning curve |
| Customization | High, with templates and branding options | High, with advanced survey logic |
Survey Types
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Survey Types | Conversational surveys, NPS, 360-degree | Various types including NPS, quizzes, polls |
| Question Types | Multiple choice, text, rating, etc. | Extensive question types including custom |
| Survey Logic | Conditional logic, skip logic | Advanced logic, branching, skip logic |
Customization and Branding
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Templates | Customizable templates | Extensive library of templates |
| Branding | Easy to apply branding and themes | High level of branding customization |
| Design Options | Customizable themes, CSS | Custom logos, themes, colors |
Automation and Integrations
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Automation | Workflows, conditional logic, follow-ups | Follow-up actions, reminders, integrations |
| Integrations | Slack, Zapier, Google Sheets, and more | Salesforce, Mailchimp, HubSpot, and more |
| API Access | Yes | Yes |
Reporting and Analytics
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Analytics | Advanced, with real-time insights | Advanced, with custom reports and dashboards |
| Export Options | CSV, PDF, Excel | CSV, PDF, Excel, PPT |
| Dashboard | Customizable dashboards | Interactive dashboards |
Pricing
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Free Plan | Yes, with basic features | Yes, with limited features |
| Paid Plans | Competitive pricing, various tiers | Flexible pricing, various tiers |
| Enterprise | Custom pricing for enterprise solutions | Custom pricing for enterprise solutions |
Customer Support
| Criteria | SurveySparrow | SurveyMonkey |
|---|---|---|
| Support Channels | Live chat, email, comprehensive help center | Email, chat, phone support for paid plans |
| Help Resources | Extensive knowledge base, tutorials | Comprehensive help center, tutorials |
| Response Time | Fast | Fast for paid plans, moderate for free |
Key Takeaways
When to Choose SurveySparrow
- Engagement Focus: If you want surveys that feel more conversational and engaging to respondents, SurveySparrow is a great choice.
- Ease of Use: SurveySparrow’s intuitive design makes it easier for beginners to create and manage surveys.
- Customization: Ideal for those needing extensive customization options to match their brand.
- Automation: If you need automated workflows and conditional logic to streamline your survey process.
- Small to Mid-Sized Businesses: Perfect for businesses that need a versatile and affordable survey tool.
When to Choose SurveyMonkey
- Robust Features: If you need a wide range of survey types and advanced features, SurveyMonkey is highly versatile.
- Advanced Logic and Reporting: For businesses that require sophisticated survey logic and detailed analytics.
- Integrations: If you need seamless integration with other business tools like Salesforce, Mailchimp, and HubSpot.
- Established Platform: For those who prefer a well-established tool known for its reliability and extensive resources.
- All Business Sizes: Suitable for small businesses to large enterprises due to its scalability and range of features.
