Why is my camera or microphone not working?

Answer 1

Audio problems? Camera not working? Try these steps to resolve the problem!

If your camera and/or mic do not work, the problem is likely with your browser settings or your device locally.

On Chrome or Microsoft Edge:

1. Go to the site https://desk.faqprime.com
2. Open the menu (the three dots ⋮) in the top, right-hand corner of your browser
3. Select Settings > Privacy & Security > Site Settings
4. Click Notifications.
5. Ensure that your Camera and Microphone both have to Ask before accessing set to ON
6. Choose the option you want as your default setting.
   • Allow a site: 
     • Next to "Allowed to send notifications," click Add. 
     • Enter the https://desk.faqprime.com
     • Click Add.

Alternatively, return to the https://desk.faqprime.com.

1. Click on the lock icon next to the website URL
2. Select Site settings (or Site permissions, if using Edge as your browser)
3. Ensure you have "Allow" selected for both camera and microphone
4. Restart your browser

If you're using an external camera/mic, check for driver updates

Without drivers, the devices you connect to your computer—for example, an external camera or microphone—won't work properly. 

• If you use Windows, you can allow Microsoft to automatically check for driver updates. 

Otherwise, visit the online support portal for your device's manufacturer.