I'm not receiving Incoming video call notifications

Answer 1

Faqprime VideoShop supports incoming video call notifications (push notifications) on Google Chrome 32+, Firefox 22+, and Microsoft Edge. If you are not receiving push notifications in your browser and your browser supports push notifications, check to ensure that notifications are not disabled in your browser's settings.

What you need to receive an incoming video call notification

• A stable and fast internet or data connection

Google Chrome

1. On your computer, open Chrome.
2. Go to the site https://desk.faqprime.com
3. Click the lock icon in the address bar of your Chrome browser.
4. Under Notifications, select Allow from the drop-down menu.

 

If Notifications does not appear in the lock menu, follow the below steps:

1. On your computer, open Chrome
2. At the top right, click More Settings.
3. Under "Privacy and security," click Site settings.
4. Click Notifications.
5. Choose the option you want as your default setting.
   • Allow a site: 
     • Next to "Allowed to send notifications," click Add. 
     • Enter the https://desk.faqprime.com
     • Click Add.

Firefox

• Click the lock icon in the address bar of your Firefox browser.
• On the right, click the arrow symbol >  beside Connection status.
• Click More Information, then select the Permissions tab.
• Under Send Notifications, uncheck Use Default and select Allow.

Edge

• Click the lock icon in the address bar of your Edge browser.
• Under Notifications, select Allow.

If Notifications does not appear in the lock menu, select Site permissions, then select Allow in the dropdown menu to the right of Notifications.

Browsers Faqprime VideoShop does not support

VideoShop does not support displaying push notifications on the following browsers:

• Internet Explorer
• Safari

Imp: If you’ve registered/login on https://desk.faqprime.com in Incognito mode, you won’t get notifications.