How do I troubleshoot if AssistPanel isn't showing up on my website after installation?

Question

Troubleshooting AssistPanel Visibility Issues

Answer 1

If you’ve installed AssistPanel but it’s not appearing on your website, don’t worry. Here are some steps you can take to troubleshoot the issue:

 

1. Check Your Settings: Ensure that AssistPanel is enabled in your settings. If ‘Activate AssistPanel’ is set to ‘Disabled’, change it to ‘Enabled’.

2. Mobile Availability: If you’re trying to view AssistPanel on a mobile device, make sure ‘Mobile Availability’ is set to ‘Yes’.

3. Check Your Page: AssistPanel may be set to appear on specific pages. Check ‘Available on all Pages/ One Page/ Few Pages’ in your settings to ensure the page you’re viewing is included.

4. Clear Your Cache: Sometimes, your browser cache might prevent new changes from appearing. Try clearing your browser cache and then reload the page.

5. Check for Conflicts: Other scripts running on your website might conflict with AssistPanel. Try disabling other scripts to see if that resolves the issue.

 

If you’ve tried these steps and are still experiencing issues, please reach out to our support team for further assistance.