How can I use segment mapping to make sure people see information that's relevant to them?

Question

Use segment mapping tags to tailor your Helpbot’s responses based on the specific needs of user groups

Answer 1

Segment mapping is a powerful feature that allows you to tailor your Helpbot’s responses based on the specific needs of different user groups, or “segments”. By mapping specific content to different segments, you can ensure that each user gets the most relevant and useful information for their needs.

 

Learn how to define segments and map them to specific tags within the helpbot widget.