A knowledge base is the one thing that can be used immediately by both your support agents and your customers. Instead of spending time asking someone for advice or trying multiple solutions, support agents can quickly refer to the knowledge base and answer customer questions. Customers can search the knowledge base for answers to their questions instead of contacting support and waiting for a response.
You can't go wrong with a knowledge base, no matter how big or small your company is or what industry you're in. After all, most of your customers are accustomed to searching for answers online.
