Retail customer service, also known as e-commerce customer service, is all about providing exceptional customer support to an online shopper.
When customers choose to purchase a product from your e-commerce store, they may have questions about the product. It could be questions about shipping costs, return policies, and so on. Buyers contact your customer service team for assistance in completing the purchase. Retail Customer Service refers to the experience provided to buyers during interactions with a customer support team.
