Artificial intelligence (AI) enables businesses to meet digitally savvy customers on their preferred channel. From ticket deflection to intelligent automation, the impact of AI on customer service is manifesting itself in unexpected ways. Within the same conversation thread, a customer can now start a conversation via chat, continue it via phone, and pick it up later via email.
The latest wave of AI technology advancements has given businesses easy access to better customer support tools and resources, allowing customer support agents to increase productivity and focus on high-value tasks.
