{"id":13060,"date":"2022-11-17T05:58:57","date_gmt":"2022-11-17T05:58:57","guid":{"rendered":"\/en\/?p=13060"},"modified":"2023-09-05T09:47:51","modified_gmt":"2023-09-05T09:47:51","slug":"how-to-build-an-external-knowledge-base-a-helpful-guide-for-your-business","status":"publish","type":"post","link":"\/en\/how-to-build-an-external-knowledge-base-a-helpful-guide-for-your-business\/","title":{"rendered":"How To Build An External Knowledge Base | A Helpful Guide For Your Business"},"content":{"rendered":"\n

Are you looking for a comprehensive guide to building an external knowledge base<\/a><\/strong> for your business? If so, you are in the right place. <\/p>\n\n\n\n

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An external knowledge base<\/a><\/strong> is a collection of information, such as documents, articles, FAQs, and videos, that is created for external use. <\/p>\n\n\n\n

It enables businesses to easily share their knowledge and expertise with their customers, partners, and employees. An external knowledge base can include a variety of content, from product instructions to support documents and more.<\/p>\n\n\n\n

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Adding an external knowledge base to your business is a great way to increase trustworthiness and credibility. <\/p>\n\n\n\n

How? <\/em><\/p>\n\n\n\n

The key is to find reliable and credible sources of information so you can build an accurate knowledge base. This is where this knowledge base<\/a><\/strong> will help you improve your marketing efforts and cultivate relationships with customers, thus increasing trust and credibility.<\/p>\n\n\n\n

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Planning your Knowledge base<\/h2>\n\n\n\n

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Planning your Knowledge base<\/strong><\/figcaption><\/figure>\n\n\n\n

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When creating an external knowledge base, it is important to structure the content in an organized and logical manner. This includes creating categories and subcategories to help users find the information they need quickly and easily.<\/p>\n\n\n\n

A well-structured knowledge base<\/a><\/strong> makes it easier for your customers to find the information they need quickly and easily.<\/p>\n\n\n\n

When creating the structure of your external knowledge base, consider the following:<\/p>\n\n\n\n

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\u2705 Who is the intended audience for the knowledge base?<\/p>\n\n\n\n

\u2705 What type of content should you include in the knowledge base?<\/p>\n\n\n\n

\u2705 How can you organize the content in the knowledge base for easy navigation? (Tags and categories)<\/p>\n\n\n\n

\u2705 What type of categorization should be used? (Flat or grid)<\/p>\n\n\n\n

\u2705 How will customers be able to search the knowledge base?<\/p>\n\n\n\n

\u2705 How will you provide feedback and support for customers who need help?<\/p>\n\n\n\n

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By taking the time to consider these questions, you\u2019ll ensure that the knowledge base you build is successful and efficient.<\/p>\n\n\n\n

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How to build an external knowledge base?<\/h2>\n\n\n\n

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Now that you\u2019ve planned the structuring of your external knowledge base, it\u2019s time to start building one. Here are some tips to help you get started:<\/p>\n\n\n\n

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Process of building an External knowledge base<\/strong><\/figcaption><\/figure>\n\n\n\n

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Step 1: Set Up Your Knowledge Base<\/h3>\n\n\n\n

The first step in building an external knowledge base is setting up your knowledge base. When you\u2019ve got the structure of your external knowledge base in place, it\u2019s time to find the right software for building and managing your knowledge base.<\/p>\n\n\n\n

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Looking into these essential features while choosing a knowledge base tool:<\/em><\/p>\n\n\n\n

\u2705 Ease of use:<\/strong> Look for a platform that is easy to use and navigate. It should also be easy for customers to search for answers.<\/p>\n\n\n\n

\u2705 Security:<\/strong> Make sure the platform is secure and compliant with data protection laws.<\/p>\n\n\n\n

\u2705 Customization:<\/strong> Make sure the platform allows you to customize and design according to your needs and requirements.<\/p>\n\n\n\n

\u2705 Look-n-feel:<\/strong> Look for a platform that provides you with the best look and feel, this will ensure a better user and customer experience.<\/p>\n\n\n\n

\u2705 Budget:<\/strong> A tool should contain all features and also be within budget for long-term use.<\/p>\n\n\n\n

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With Faqprime<\/a><\/strong>, you can easily create a knowledge base by selecting the type of content you’d like to include. You can also customize the look and feel of your knowledge base by setting up different themes and colors.<\/p>\n\n\n\n

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Step 2: Add Your Content<\/h3>\n\n\n\n

Now that you’ve set up your knowledge base, it’s time to start adding content. Faqprime offers a range of content types, so you can include articles, FAQs, videos, and more. You can also create custom content types, such as surveys and polls, to get more relevant information from your users.<\/p>\n\n\n\n

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Step 3: Organize and Categorize Your Content<\/h3>\n\n\n\n

When you’ve added your content, it’s important to organize and categorize it in a way that makes it easy for users to find the information they need. Faqprime makes it easy to tag and categorize content and create custom taxonomies. You can also create custom folders and subfolders to search and organize your content.<\/p>\n\n\n\n

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Step 4: Share Your Knowledge Base<\/h3>\n\n\n\n

Once you’ve set up and organized your knowledge base, it’s time to start sharing it with others. Faqprime offers secure sharing options so that you can control who can access your external knowledge base. You can also link your knowledge base to other applications so that users can access the information they need without leaving their current applications.<\/p>\n\n\n\n

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Step 5: Analyze and Improve<\/h3>\n\n\n\n

The last step in building an external knowledge base is to analyze and improve it. Faqprime’s analytics and reporting features can help you understand how users are using your knowledge base and which content is most popular. With this information, you can make improvements to your knowledge base and ensure that users are able to find the information they need quickly and easily.<\/p>\n\n\n\n

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I hope with the help of this article, you can now seamlessly create a powerful, customized external knowledge base for your customers don\u2019t forget to check out our tool that will help you through it all, Faqprime<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

In this blog we will learn how to build an external knowledge base for your business.
\nWe will also go through the features to look for while choosing a knowledge base software and suggest one of the best knowledge base software available. <\/p>\n","protected":false},"author":1,"featured_media":15141,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,483,481],"tags":[542,308,325,323,322,324,304,326],"class_list":["post-13060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","category-how-to","category-knowledge-base-content","tag-build-external-knowledge-base","tag-external-knowledge-base","tag-external-knowledge-base-benefits","tag-external-knowledge-base-example","tag-external-knowledge-base-structure","tag-external-knowledge-base-uses","tag-knowledge-base","tag-knowledgebase","entry"],"_links":{"self":[{"href":"\/en\/wp-json\/wp\/v2\/posts\/13060"}],"collection":[{"href":"\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/comments?post=13060"}],"version-history":[{"count":59,"href":"\/en\/wp-json\/wp\/v2\/posts\/13060\/revisions"}],"predecessor-version":[{"id":18082,"href":"\/en\/wp-json\/wp\/v2\/posts\/13060\/revisions\/18082"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/media\/15141"}],"wp:attachment":[{"href":"\/en\/wp-json\/wp\/v2\/media?parent=13060"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/categories?post=13060"},{"taxonomy":"post_tag","embeddable":true,"href":"\/en\/wp-json\/wp\/v2\/tags?post=13060"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}