Remember the days when all you had to help you keep track of your information was a piece of paper or a notepad? Well, thankfully, those days are long gone.
When we need to store and manage a large amount of information, the easiest approach is to use a knowledge base tool and let it do most of the work.
Knowledge base tools provide an organized and comprehensive way to store and share information with employees, customers, and other stakeholders. They can be used to document processes and procedures, provide customer support, and explain technical concepts. They are also used to share product development and marketing initiatives.
What are the essential features of a knowledge base software platform?
The essential features of a knowledge base platform include a searchable database, a content management system, and a user dashboard.
✔ The searchable database allows your team to quickly access and retrieve important information from the knowledge base, while the content management system helps you organize and categorize the content and update it as needed.
✔ The user dashboard should provide a comprehensive view of the knowledge base and allow users to track their progress and find the answers they need quickly.
✔ It should include features such as automated notifications, keyword search, document sharing, and analytics.
✔ Automated notifications can keep users up-to-date on changes and updates to the knowledge base, while keyword search helps users quickly find the content they need.
✔ Document sharing allows users to share files and documents, while analytics can provide insights into how the knowledge base is being used.
12 Best Knowledge base software platforms in 2022
With a knowledge base, you can efficiently store information about products, services, FAQs, and more.
1. Faqprime
Faqprime is a modern knowledge base software with a range of features designed to make it easy to search, create, and publish content.
Reasons why I find Faqprime a one-stop-shop for customer service:
✅ Faqprime is incredibly easy to set up and use
With its intuitive interface, you’ll be able to quickly get familiar with the platform and start creating your knowledge base. Plus, Faqprime’s simple dashboard helps you manage your knowledge base with ease – from creating new FAQs and managing existing content to customizing your search engine optimization (SEO) and tracking customer engagement.
✅ Faqprime offers a wide range of customization options
You can easily add or remove categories and subcategories, as well as customize the design and font of your knowledge base. Plus, Faqprime also offers a variety of powerful search tools and filters that can help your customers find the answers they’re looking for quickly and easily.
✅ Faqprime is designed to be highly secure and reliable
All of your customer service information is stored in a secure, cloud-based system, making it impossible for hackers to gain access. In addition, Faqprime also offers comprehensive analytics so you can track customer engagement and gain valuable insights about your customer service operations.
✅ Faqprime is affordable
They offer plans that fit both small and large businesses. Whether you need to manage a few dozen articles or thousands of FAQs, Faqprime offers flexible pricing options that won’t break the bank.
2. Zendesk
Zendesk is another popular knowledge base software platform. It offers a wide range of features and is designed to help organizations improve customer service.
Some potential cons of using Zendesk include:
It is more expensive than other customer service software options. While the support team is limited in its ability to help you resolve specific issues, if you’re not familiar with its interface or processes, learning how to use it may take time.
3. Guru
Guru is a cloud-based knowledge base software that helps organizations store, organize, and quickly access important knowledge base content.
Some aspects I disliked about Guru are:
Guru has fewer support options and lacks customer support. It has high costs associated with the service and difficulty managing customer data. The interface is more difficult to learn for first-time users and it can be difficult to find information on Guru.
4. WixAnswers
With WixAnswers, you can easily create, edit, and organize knowledge base content. It also provides reporting and analytics tools to help you track customer service performance and analyze usage data.
WixAnswers is not available in all countries. It doesn’t provide any guarantee that the knowledge base will be accurate or up-to-date. Therefore, it might not be able to help you solve your specific problem always. It requires you to pay for access to a service that you might not need.
5. Document 360
Document 360 helps you capture customer information and also allows for custom solutions that meet the specific needs of your business. With its wide range of features, Document 360 can be used for a variety of purposes such as product support, sales, marketing, etc.
There are a few disadvantages to using Document360:
It is expensive as the company charges for additional storage space. If you want to store more than 10GB of documents, you will need to pay $10/per month per user. This can be expensive if you have a large number of documents to manage.
They do not offer a desktop app. If you want to access your documents from a desktop computer, you will need to use their website or their mobile app. This can be inconvenient if you want to access your documents from outside of the office.
6. Bloomfire
If you’re looking for a comprehensive knowledge management solution, Bloomfire might be the one. It offers a variety of features such as social media management, lead generation, and more- making it one of the most versatile platforms on the market today.
The disadvantages of Bloomfire are that it has an ongoing subscription fee and is not interoperable with other platforms or software. Also, it has lower usage rates than some of its competitors. It is not fully searchable or indexed by Google and isn’t mobile-friendly.
7. Intellum platform
Intellum is a platform for knowledge management. It offers a wide range of features to help you organize and manage your information, making it an effective tool for team collaboration. Additionally, its easy-to-use interface makes it perfect for people of all levels of experience.
8. Slab
Slab is a comprehensive knowledge base software that helps businesses manage their data more efficiently. It has a wide range of features to help you keep track of your data, including search capabilities and the ability to connect with other applications through its API. The user-friendly interface makes it easy for you to navigate and use the software, regardless of your experience level or computer skills.
There are a few disadvantages to using Slab: Slab requires more resources than traditional databases. The data in Slab is more difficult to access and manage. It’s less flexible than traditional databases and is harder to get insights from Slab data which in turn makes Slab less reliable.
9. Notion
Notion offers an easy-to-use interface for businesses, as well as many integrations, to make it even more powerful. Plus, its flexible design and scalability make it a great choice for businesses with growing needs.
10. Zoho Desk
Zoho Desk is a knowledge base software that can help businesses manage their data more effectively. Its sleek interface makes it easy to search and find information in your database, while its integration with other business applications makes it easier for you to manage your entire operation.
ZohoDesk might not be the best knowledge base tool for your business. Here is why:
It is expensive and is mainly a desktop tool, which means you need to install it on your computer and then access it from there. This can be difficult if you don’t have enough space on your computer or if you need to use different software simultaneously. Many knowledge base tools offer more features than Zoho Desk, so it may not be the best option if all that you need is a knowledge base.
11. USU Knowledge Center
The USU Knowledge Center is a knowledge base software platform that offers an extensive range of features and functionality to its users. The sleek user interface makes it easy to navigate, while the platform’s versatility makes it ideal for a variety of purposes such as managing documents, etc.
But the USU Knowledge Center is not as widely used as some other tools, and there may be fewer people who know how to use it. Additionally, it is expensive to purchase and maintain.
12. MangoApps
MangoApps is a knowledge base software that offers a wide range of features to help your business run smoothly. Its user-friendly interface makes it good to work with.
But the software can be difficult to use and navigate. It is difficult to find the information you are looking for. Some features are not well developed or do not work as advertised. Plus, the price is high.
I think currently Faqprime is the best knowledge base tool in the market. It is an easy-to-use knowledge base platform that helps businesses manage their knowledge base. With a variety of features, such as templates, a built-in knowledge base, and customizable header footer options, it happens to be an all-in-one tool with the perfect look and feel required for your company.
Make sure to check out our website for more information about knowledge base software platforms and how they can help your business grow.
