Are you looking for a comprehensive guide to building an external knowledge base for your business? If so, you are in the right place. 

An external knowledge base is a collection of information, such as documents, articles, FAQs, and videos, that is created for external use.

It enables businesses to easily share their knowledge and expertise with their customers, partners, and employees. An external knowledge base can include a variety of content, from product instructions to support documents and more.

Adding an external knowledge base to your business is a great way to increase trustworthiness and credibility.

How?

The key is to find reliable and credible sources of information so you can build an accurate knowledge base. This is where this knowledge base will help you improve your marketing efforts and cultivate relationships with customers, thus increasing trust and credibility.

Planning your Knowledge base

When creating an external knowledge base, it is important to structure the content in an organized and logical manner. This includes creating categories and subcategories to help users find the information they need quickly and easily.

A well-structured knowledge base makes it easier for your customers to find the information they need quickly and easily.

When creating the structure of your external knowledge base, consider the following:

✅ Who is the intended audience for the knowledge base?

✅ What type of content should you include in the knowledge base?

✅ How can you organize the content in the knowledge base for easy navigation? (Tags and categories)

✅ What type of categorization should be used? (Flat or grid)

✅ How will customers be able to search the knowledge base?

✅ How will you provide feedback and support for customers who need help?

By taking the time to consider these questions, you’ll ensure that the knowledge base you build is successful and efficient.

How to build an external knowledge base?

Now that you’ve planned the structuring of your external knowledge base, it’s time to start building one. Here are some tips to help you get started:

Step 1: Set Up Your Knowledge Base

The first step in building an external knowledge base is setting up your knowledge base. When you’ve got the structure of your external knowledge base in place, it’s time to find the right software for building and managing your knowledge base.

Looking into these essential features while choosing a knowledge base tool:

✅ Ease of use: Look for a platform that is easy to use and navigate. It should also be easy for customers to search for answers.

✅ Security: Make sure the platform is secure and compliant with data protection laws.

✅ Customization: Make sure the platform allows you to customize and design according to your needs and requirements.

✅ Look-n-feel: Look for a platform that provides you with the best look and feel, this will ensure a better user and customer experience.

✅ Budget: A tool should contain all features and also be within budget for long-term use.

With Faqprime, you can easily create a knowledge base by selecting the type of content you’d like to include. You can also customize the look and feel of your knowledge base by setting up different themes and colors.

Step 2: Add Your Content

Now that you’ve set up your knowledge base, it’s time to start adding content. Faqprime offers a range of content types, so you can include articles, FAQs, videos, and more. You can also create custom content types, such as surveys and polls, to get more relevant information from your users.

Step 3: Organize and Categorize Your Content

When you’ve added your content, it’s important to organize and categorize it in a way that makes it easy for users to find the information they need. Faqprime makes it easy to tag and categorize content and create custom taxonomies. You can also create custom folders and subfolders to search and organize your content.

Step 4: Share Your Knowledge Base

Once you’ve set up and organized your knowledge base, it’s time to start sharing it with others. Faqprime offers secure sharing options so that you can control who can access your external knowledge base. You can also link your knowledge base to other applications so that users can access the information they need without leaving their current applications.

Step 5: Analyze and Improve

The last step in building an external knowledge base is to analyze and improve it. Faqprime’s analytics and reporting features can help you understand how users are using your knowledge base and which content is most popular. With this information, you can make improvements to your knowledge base and ensure that users are able to find the information they need quickly and easily.

I hope with the help of this article, you can now seamlessly create a powerful, customized external knowledge base for your customers don’t forget to check out our tool that will help you through it all, Faqprime.