Ensure the software effectively understands and processes natural language to provide accurate and contextually relevant responses.
Look for software that easily integrates with your existing platforms like CRM, social media, and customer support tools for seamless operation.
Choose software that allows customization to fit your specific needs and can scale with your business as it grows.
The software should have an intuitive interface for both developers and non-developers to create and manage chatbots efficiently.
Ensure it provides robust analytics and reporting features to track performance, understand user interactions, and improve the chatbot over time.