Privacy Statement
What information Faqprime collects and why
Information from website browsers
If you’re just browsing the website, we collect the same basic information that most websites collect. We use technologies that are common on the internet, such as cookies and web server logs. This data is collected from everyone, no matter if they have an account or not.
Why we collect this
We collect this information to better understand how our website visitors use Faqprime, and to monitor and protect the security of the website.
Information from users with accounts
If you create an account, we require some basic information at the time of account creation. You will create your own username and password, and we will ask you for a valid email address. You also have the option to give us more information if you want to, and this may include “User Personal Information.”
“User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name and password, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation.
User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, improve, and optimize our website and service.
Why we collect this
- We need your User Personal Information to create your account, and provide the services you request, or respond to support requests.
- We use your User Personal Information, specifically your user name, to identify you on Faqprime.
- We use it to fill out your profile and share that profile with other users if you ask us to.
- We will use your email address to communicate with you.
- We use your User Personal Information for internal purposes, such as to maintain logs for security reasons, training purposes, and legal documentation.
- We limit our use of your User Personal Information to the purposes listed in this Privacy Statement. If we need to use your User Personal Information for other purposes, we will ask your permission first. You can always see what information we have, how we’re using it, and what permissions you have given us in your user profile.
Our legal basis for processing information
Under certain international laws (including GDPR), Faqprime is required to notify you about the legal basis on which we process User Personal Information. Faqprime processes User Personal Information on the following legal bases:
- When you create a Faqprime account, you provide your name and email address. We require those data elements for you to enter into the Terms of Service agreement with us, and we process those elements based on performing that contract. We also process your user name and email address on other bases. If you have a paid account with us, there will be other data elements we must collect and process based on performing that contract. Faqprime does not collect or process a credit card number, but our third-party payment processor does.
- Generally, the remainder of the processing of personal information we perform is necessary for our legitimate interests. For example, for security purposes, we must keep logs of IP addresses that access Faqprime, and to respond to legal processes, we are required to keep records of users who have sent and received DMCA takedown notices.
- If you would like to request the erasure of data we process based on consent or object to our processing of personal information, please contact us at support@Faqprime.com.
What information Faqprime does not collect
We do not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Faqprime does not request or intentionally collect any sensitive personal information, we realize that you might store this kind of information in your account, such as in a workspace. If you store any sensitive personal information on our servers, you are responsible for complying with any regulatory controls regarding that data.
If you’re a child under the age of 13, you may not have an account on Faqprime. Faqprime does not knowingly collect information from or direct any of our content specifically to children under 13. If we learn or have reason to suspect that you are a user who is under the age of 13, we will, unfortunately, have to close your account. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Faqprime without obtaining your parents’ or legal guardians’ consent.
We do not intentionally collect User Personal Information that is stored in your workspaces or other free-form content inputs. Information in your workspaces belongs to you (and your organization), and you are responsible for it, as well as for making sure that your content complies with our Terms of Service. Any personal information within a user’s workspace is the responsibility of the organization owner.
Repository contents
Faqprime employees do not access private workspaces unless required for security reasons, to assist the workspace owner with a support matter, or to maintain the integrity of the service. Our Terms of Service provide more details.
If your workspace is public or unlisted, anyone (including us and unaffiliated third parties) may view its contents. If you have included private or sensitive information in your public repository, such as email addresses or passwords, that information may be indexed by search engines or used by third parties. In addition, while we do not generally search for content in your workspaces, we may scan our servers for certain tokens or security signatures, or known active malware.
Please see more about User Personal Information in public repositories.
How we share the information we collect
We do share User Personal Information with your permission, so we can perform services you have requested or communicate on your behalf. Additionally, you may indicate, through your actions on Faqprime, that you are willing to share your User Personal Information. For example, if you join an organization, the owner of the organization will have the ability to view your activity in the organization’s access log. We will respect your choices.
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes.
We do not host advertising on Faqprime. We may occasionally embed content from third party sites, such as YouTube, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can’t always control what third parties show. Any advertisements on individual Faqprime Pages or in Faqprime workspaces are not sponsored by, or tracked by, Faqprime.
We do not disclose User Personal Information outside Faqprime, except in the situations listed in this section or in the section below on Compelled Disclosure.
We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Faqprime, or how our users respond to our other offerings, such as our conferences or events. However, we do not sell this information to advertisers or marketers.
We do share User Personal Information with a limited number of third party vendors who process it on our behalf to provide or improve our service, and who have agreed to privacy restrictions similar to our own Privacy Statement by signing data protection agreements. Our vendors perform services such as payment processing, customer support ticketing, network data transmission, and other similar services. When we transfer your data to our vendors, we remain responsible for it. While Faqprime processes all User Personal Information in the United States, our third party vendors may process data outside of the United States or the European Union.
We do share aggregated, non-personally identifying information with third parties.
We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Statement or in our Terms of Service.
Public information on Faqprime
Third party applications
You have the option of enabling or adding third party applications, known as “Developer Products,” to your account. These Developer Products are not necessary for your use of Faqprime. We will share your User Personal Information to third parties when you ask us to; however, you are responsible for your use of the third party Developer Product and for the amount of User Personal Information you choose to share with it. You can check our API documentation to see what information is provided when you authenticate into a Developer Product using your Faqprime profile.
Faqprime applications
You also have the option of adding applications from Faqprime, such as a Desktop app, a Mobile app, or other account features, to your account. These applications each have their own terms and may collect different kinds of User Personal Information; however, all Faqprime applications are subject to this Privacy Statement, and we will always collect the minimum amount of User Personal Information necessary, and use it only for the purpose for which you have given it to us.
How you can access and control the information we collect
If you’re already a Faqprime user, you may access, update, alter, or delete your basic user profile information by editing your user profile or contacting support@Faqprime.com. You can control the information we collect about you by limiting what information is in your profile, by updating out of date information, or by contacting support@Faqprime.com.
Data retention and deletion
Generally, Faqprime will retain User Personal Information for as long as your account is active or as needed to provide you services.
We may retain certain User Personal Information indefinitely, unless you delete it or request its deletion. For example, we don’t automatically delete inactive user accounts, so unless you choose to delete your account, we will retain your account information indefinitely.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but barring legal requirements, we will delete your full profile (within reason) within 90 days. You may contact support@Faqprime.com to request the erasure of the data we process on the basis of consent within 30 days.
Our use of cookies and tracking
Cookies
Faqprime uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies) to keep you logged in, remember your preferences, and provide information for future development of Faqprime. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you may not be able to log in or use Faqprime’s services.
We provide a web page on cookies and tracking that describes the cookies we set, the needs we have for those cookies, and the types of cookies they are (temporary or permanent). It also lists our third party analytics and service providers and details exactly which parts of our website we permit them to track.
Tracking and analytics
We use a number of third party analytics and service providers to help us evaluate our users’ use of Faqprime; compile statistical reports on activity; and improve our content and website performance. In addition, we use our own internal analytics software to provide features and improve our content and performance.
We do not currently respond to your browser’s Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Faqprime users’ activity over time on Faqprime. We do not track your online browsing activity on other online services over time.
How Faqprime secures your information
Faqprime takes all measures reasonably necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy; and help ensure the appropriate use of User Personal Information.
In the event of a data breach that affects your User Personal Information, we will act promptly to mitigate the impact of a breach and notify any affected users.
Transmission of data on Faqprime is encrypted using HTTPS, and SSL/TLS. Data are stored and encrypted by trusted third-party cloud providers (such as Google Cloud or Amazon AWS).