The 12 Best Incident Management Software in 2024

What is A Incident Management Software?

An email template builder is a software tool that allows you to create visually appealing and professional email designs without the need for coding. It provides a user-friendly interface with drag-and-drop functionality, pre-designed templates, and customization options to help you craft effective email campaigns.

Why Use A Incident Management Software?

1. Save time and effort: Create consistent email designs efficiently without starting from scratch each time.
2. Enhance professionalism: Produce high-quality emails that align with your brand identity.
3. Improve email performance: Optimize your emails for better deliverability and engagement rates.
4. Access design expertise: Utilize pre-designed templates created by professionals.
5. Simplify collaboration: Work with your team to create and refine email designs.

What Makes a Good Incident Management Software?

When evaluating email template builders, consider the following key factors:
1. User-friendliness: The tool should be intuitive and easy to navigate, even for those without design experience.
2. Customization options: Offer a wide range of elements, styles, and fonts to create unique designs.
3. Responsive design: Ensure emails display correctly on various devices.
4. Template library: Provide a diverse collection of pre-designed templates to jumpstart your creation process.
5. Integration capabilities: Allow seamless integration with email marketing platforms and CRM systems.
6. Performance optimization: Help create emails that load quickly and avoid spam filters.
7. Customer support: Offer reliable assistance when needed.

The 12 Best Incident Management Software

ServiceNow IT Service Management

Popular with Enterprise

Specialities: Automated Workflows, Incident Management, Service Catalog, Integration Hub, Real-time Analytics

NinjaOne

Popular with Mid-Market

Specialities: Unified IT management platform, Remote monitoring and support, Automated patch management, Centralized documentation system, Real-time endpoint visibility

Freshservice

Popular with Mid-Market

Specialities: Automated Ticketing, Self-Service Portal, Workflow Automation, Customizable Dashboards, Integrated Knowledge Base

ClickUp

Popular with Small-Business

Specialities: Task management with flexible views, Time tracking and productivity reports, Customizable dashboards for projects, Team collaboration with real-time chat, Integrations with 1,000+ tools and apps.

PagerDuty

Popular with Mid-Market

Specialities: Real-time Incident Alerts, On-call Scheduling Automation, Mobile Incident Management, Team Collaboration Tools, Advanced Analytics & Reporting

xMatters

Popular with Enterprise

Specialities: Automated incident management alerts, Multi-channel notifications in real-time, Customizable workflows and integrations, Collaboration tools for rapid response, Detailed analytics and reporting

New Relic

Popular with Mid-Market

Specialities: Real-time Monitoring, Error Tracking, User Experience, Infrastructure Insights, Custom Dashboards

incident.io

Popular with Mid-Market

Specialities: Streamlined incident management workflow, Real-time collaboration for teams, Customizable templates for reports, Automated incident alerts and updates, Integrated post-mortem analysis tools

Better Stack

Popular with Small-Business

Specialities: Real-time monitoring, Integrated logs, Easy collaboration, Customizable dashboards, Robust analytics

Squadcast

Popular with Mid-Market

Specialities: Real-time Collaboration, Easy Integration, User-friendly Interface, Customizable Workflows, Analytics & Reporting

Jira Service Management

Popular with Enterprise

Specialities: Customizable Workflows, Self-Service Portal, Automation Rules, Real-Time Reporting, Integration Capabilities

SolarWinds Service Desk

Popular with Mid-Market

Specialities: Intuitive ticket management, Customizable workflows, Real-time reporting, Self-service portal, Asset tracking tools

BigPanda

Popular with Enterprise

Specialities: Incident Management, Automation, Integration, AI-Powered Insights, Real-Time Collaboration

Pulseway

Popular with Small-Business

Specialities: Real-time Monitoring, Mobile Management, Automated Tasks, Performance Analytics, Remote Access

Zenduty

Popular with Mid-Market

Specialities: Incident Management Made Easy, Real-time Alerts & Notifications, Multi-channel Communication Support, Customizable Dashboards & Reports, SLA Tracking & Performance Metrics