If you're here, it's likely because you're on the hunt for a knowledge base software that fits your needs just right. Perhaps you've tried Document360 and found it lacking in some areas, or maybe you're just exploring your options before making a decision. Either way, you've come to the right place!
In this blog post, we'll be diving into the world of Document360 alternatives, exploring nine of the best options available in the market. We understand that every organization has unique needs and preferences when it comes to knowledge management, and our aim is to help you find the perfect match.
So, whether you're a startup looking for a cost-effective solution, a large enterprise in need of advanced features, or somewhere in between, we've got you covered.
Experience the simplicity and efficiency of Faqprime, where AI & Data Insights work in harmony to redefine your knowledge base.
While Document360 is considered one of the leading knowledge base platforms, there are several reasons why businesses want to explore alternatives. Here are some of the major reasons:
My company chose Document360 and I struggle greatly with this app. Great potential but a truly frustrating UX. Slow to load, terrible image management, markdown editor constantly bouncing you back to the top of the doc you're editing, no collaboration features, and soooo much more. I genuinely dread having to add/update our docs.
High-price
Business is all about investing in helpful productivity and support tools, but wisely. The pricing structure of Document360 can be quite expensive, especially for small businesses or startups. Despite the premium price, you may receive fewer features compared to its alternatives, which offer more comprehensive functionality at a lower cost.
Complicated to use
Document360’s features and configurations require a steep learning curve, potentially resulting in inefficiencies during the setup process. Even after providing demo sessions and training, a non-tech-savvy person might find it difficult to get hands-on with Document360. This, in turn, consumes both your time and financial resources.
Pricey Add-Ons
Even if you’re paying a premium for Document360’s subscription, you might still find yourself spending more on add-ons offered by them, which will not help. Whereas some alternatives like Faqprime include these extras as part of their standard plan, potentially saving you money.
Weak customer support
It might sound ironic, but Document360 offers weak customer support despite being a leading knowledge base platform provider. Many users have reported challenges in getting timely responses and solving their issues.
Among the alternatives, Faqprime stands out with its unique features, user-friendly interface, and transparent pricing structure. Faqprime is designed to provide a seamless experience for both businesses and their customers. It offers an easy-to-use platform where you can create, manage, and optimize your knowledge base with ease.
It does not matter the size of your business, whether you’re a startup, a mid-sized enterprise, or a large corporation, if you need some advanced features like unparalleled content management, AI-driven responses, enhanced inter and intra-team communication, seamless integration across numerous platforms, Faqprime is the ideal solution for it. Faqprime goes beyond the features offered by other knowledge base systems to meet your specific needs.
User-Friendly Interface
While Document360 offers a comprehensive set of features for knowledge management, some businesses find its complexity outweighs its functional advantages. In contrast, Faqprime offers a streamlined, user-friendly platform that focuses on providing real-time, AI-powered customer support. It integrates seamlessly with existing systems, making it an efficient tool for businesses of all sizes.
Feature Comparison
Faqprime is specifically designed to build a robust knowledge base and self-service portal. It offers personalized tours and checklists for onboarding, in-app FAQs and smart search for help, in-app surveys and NPS for feedback, personalized education through Academy, updates on product releases via ‘What’s New’, SEO-ready, custom domain knowledge base, and walkthroughs and notifications via pop-ups. These capabilities are not as strong in Document360.
Pricing Transparency
Faqprime’s pricing structure is completely transparent without any hidden costs. Unlike Document360, where premium features often come as paid add-ons, Faqprime includes these features in its standard plans. Document360’s pricing starts at $99 per month, which could be higher for some businesses.
Unlimited Access During Free Trials
Both Faqprime and Document360 provide a free trial, allowing potential users to test the platform. However, Faqprime’s 45-day trial experience stands out for its flexibility. Unlike Document360, which has a 14-day free trial with limited access to some premium features, Faqprime’s trial is comprehensive. This gives businesses a complete understanding of the platform’s capabilities, enabling a more informed decision-making process.
AI-Assist
Faqprime offers AI-Assist to rewrite/rephrase a question, generate an answer, or find key points to write about. This feature can be particularly useful when you’re starting from scratch and need to populate your knowledge base quickly.
Question Generator from Chat History
Faqprime can import your chat conversation history so that the question generator can recognize and suggest common questions to create answers for. This feature helps in expanding your knowledge base based on actual user queries.
Article Performance Metrics
Faqprime provides article performance metrics to help you determine what content to add, improve, or remove. This feature ensures that your knowledge base remains relevant and up-to-date.
Customizable Knowledge Base with Branding
Faqprime allows you to use your own domain, upload your logo, match your brand colors, customize your header and footer navigation with links, buttons, or social icons.
In-App FAQs and Smart Search for Help
Faqprime provides in-app FAQs and Google-like smart search capabilities. This allows users to find answers to their questions without leaving the app, enhancing the user experience.
SEO-Ready, Custom Domain Knowledge Base
Faqprime offers an SEO-ready, custom domain knowledge base. This means that the knowledge base is optimized for search engines, making it easier for users to find the information they need.
Intercom offers a comprehensive suite of customer communication tools, including a robust knowledge base feature. It enables businesses to create and maintain a centralized repository of information to address common customer queries. Intercom’s knowledge base software supports rich content formats, such as articles, videos, and images, to provide engaging self-service support experiences. It offers a Help Desk, AI Chatbot, and Proactive Support.
Zohodesk provides a comprehensive suite of customer support tools, including a knowledge base feature. It allows businesses to create, publish, and manage knowledge articles to provide self-service support options to customers. Zohodesk’s knowledge base software includes features such as article collaboration, content categorization, and search optimization to enhance the customer support experience.
HelpScout offers a knowledge base software that focuses on simplicity and ease of use. It enables businesses to create and organize knowledge articles to provide self-service support options to customers. HelpScout’s knowledge base software includes features such as article feedback, article tagging, and analytics to help businesses improve their support resources continually.
Zendesk is a widely-used customer support platform that includes a robust knowledge base feature. It allows businesses to create, organize, and publish articles to help customers find answers to their questions independently. Zendesk’s knowledge base software integrates seamlessly with its other support channels, providing a cohesive customer support experience. It also provides AI-powered article recommendations inside support tickets, flags old content for improvements, and lets agents draft new knowledge base articles.
Freshdesk offers a comprehensive suite of customer support tools, including a knowledge base feature. It enables businesses to create and manage knowledge articles to provide self-service support options to customers. Freshdesk’s knowledge base software includes features such as article versioning, content categorization, and multilingual support to enhance the customer support experience.
Klutch.app is a knowledge base software designed to help businesses organize and share information. It offers a multi-platform solution that boosts productivity for customer services, administrations, legal departments, and more. It provides lightning-fast canned responses for all your favorite platforms. It’s collaborative, with built-in teams so you can decide exactly which canned responses you want to share with whom.
LiveAgent is a customer support platform that includes a knowledge base feature for creating and managing self-service support resources. It offers customizable templates, article categorization, and analytics to help businesses provide relevant and helpful information to their customers. LiveAgent’s knowledge base software integrates seamlessly with its other support channels, facilitating efficient customer interactions.
Front is a collaborative customer communication platform that includes a knowledge base feature. It enables businesses to create and share knowledge articles internally and externally to provide self-service support options to customers. Front’s knowledge base software integrates seamlessly with its other communication channels, allowing businesses to provide consistent and efficient support across all touchpoints.
HelpSpace is a knowledge base software focused on simplicity and ease of use. It provides businesses with the essential features needed to create and maintain a knowledge repository effectively. HelpSpace offers customizable templates, article categorization, and search functionality to help customers find answers to their questions quickly.
After exploring a wide range of alternatives to traditional knowledge base tools with diverse features, benefits, and pricing structures, it’s importaant to consider which one is the best fit for your business.
To assist you in this process, we have compiled a list of factors to consider while selecting the right software for your business:
📍 The solution should be a comprehensive platform that helps developers, customer support executives, and customers stay aligned.
📍 It should leverage AI to document and organize your public and internal knowledge & docs effectively.
📍 The software should be capable of integrating with various third-party apps to manage multiple tasks within a single window.
📍 An ideal knowledge base tool should facilitate easy onboarding and offer robust customization options to cater to your specific needs.
📍 It should provide a platform that enables customers and internal teams to collaborate effectively.
Considering various factors, budget, features, and benefits, Faqprime appears to meet a broad range of business needs across varying industries.
It offers:
📍 Centralized knowledge base management
📍 AI-assisted content creation
📍 Customizable interface to match your brand
📍 Question generation from chat history
📍 Up-to-date knowledge base with question suggestions and article performance metrics.
📍 SEO-ready, custom domain knowledge base
📍 Integration with various platforms like WhatsApp, Messenger, and more
📍 Multi-language support
If you’re curious to experience its functionalities, there’s an option for a no-cost trial period. Yes, you can start your trial and explore the tool.
More personalized user onboarding experiences. More confidence when engaging with customers. More targeted customer support. And more customer satisfaction.
Faqprime emerges as a prime choice for knowledge base software, offering a suite of AI-powered features catered to businesses seeking a comprehensive, user-focused support system. Its unique selling points including real-time analytics, multi-language support, and seamless integration capabilities, highlight its superiority over Document360.
Faqprime is widely recognized as the leading alternative, with its dedication to customer satisfaction, accessibility, and AI-driven content optimization. The commitment to providing an all-inclusive solution with an intuitive interface and customer engagement tools makes Faqprime a hard contender to beat.
Indeed, Faqprime is an excellent alternative to Document360, offering a knowledge base platform that’s equipped with enhanced AI features such as ScoutAI for search and a question generator for anticipating user needs. These innovative tools are designed to streamline the user experience and support teams in providing efficient customer service.
Faqprime differentiates itself with a keen focus on offering advanced AI-assistance in content creation, unlimited content capacity at no extra cost, and a powerful analytics suite. In contrast, Document360 may offer extensive documentation capabilities but lacks the integrated AI assistance and unrestricted content growth that Faqprime boasts.
While Document360 has a tiered pricing structure that can initially seem more budget-friendly, Faqprime offers much greater value with all-inclusive features, excellent multi-language support, and robust analytics tools, ensuring scalability without the hidden costs.
Document360 employs a tier-based pricing model, which separates features across different packages potentially leading to increased pricing as business demands grow to require more sophisticated offerings.
Document360 is a solid platform for structured knowledge base creation and management; however, businesses seeking a more dynamic, AI-powered, and user-friendly experience may find Faqprime’s innovative and all-encompassing features more beneficial.
Document360 serves as a platform for creating and organizing comprehensive knowledge bases. It’s well-suited for organizations that have a need for in-depth content management and can benefit from its structured approach to documentation and version control.
