A knowledge base is a software designed to help businesses manage, organize, and share their information effectively. It provides a centralized repository of information including FAQs, manuals, guides, and tutorials.
Employees spend nearly 20% of their time looking for internal information or tracking down colleagues who can help with specific tasks. This is because they struggle with disorganized documentation, unshared knowledge, and outdated information. A knowledge base software addresses this, allowing employees to access the right information at the right time, improving productivity and efficiency.
Here is the list of the best knowledge base softwares.
| Company | Contact | Country |
|---|---|---|
| Alfreds Futterkiste | Maria Anders | Germany |
| Centro comercial Moctezuma | Francisco Chang | Mexico |
| Ernst Handel | Roland Mendel | Austria |
| Island Trading | Helen Bennett | UK |
| Laughing Bacchus Winecellars | Yoshi Tannamuri | Canada |
| Magazzini Alimentari Riuniti | Giovanni Rovelli | Italy |
Faqprime is a knowledge base software that helps businesses manage incoming support tickets, improve sales conversions, and enhance customer engagement. It’s a multi-language platform that allows businesses to send targeted messages, add hotspots to highlight important features or offers, and generate content with domain-specific questions.
Personalized User Onboarding: Get new users up to speed with personalized onboarding tours and checklists from inside your product itself.
In-app Contextual Help: Intelligently and proactively resolve common questions with personalized FAQs and smart search capabilities inside your product.
Pop-ups, NPS, Surveys & Feedback Academy: Deliver personalized product education at scale.
What’s New: Announce your latest product releases, new features, improvements, news, and more.
Knowledge Base: Launch a beautifully designed, SEO-ready knowledge base to match your brand.
Segmentation & Targeting: Target the right customer with the right help at the right time based on various factors.
Custom Branding: Build beautiful experiences to match your brand.
Product help docs: Self-service knowledge base for your SaaS products.
Tech Documentation: Create API docs, system docs, and release notes.
Wikis: Centralize all your knowledge in one place.
Private knowledge base: Make your knowledge base private with login authentication for employees or clients.
Faqprime’s AI-powered knowledge base builder makes knowledge base creation easy and effortless.
Personalized User Onboarding: Get new users up to speed with personalized onboarding tours and checklists from inside your product itself.
In-app Contextual Help: Intelligently and proactively resolve common questions with personalized FAQs and smart search capabilities inside your product.
Pop-ups, NPS, Surveys & Feedback Academy: Deliver personalized product education at scale.
What’s New: Announce your latest product releases, new features, improvements, news, and more.
Knowledge Base: Launch a beautifully designed, SEO-ready knowledge base to match your brand.
Segmentation & Targeting: Target the right customer with the right help at the right time based on various factors.
Custom Branding: Build beautiful experiences to match your brand.
Faqprime’s AI-powered knowledge base builder makes knowledge base creation easy and effortless.
Personalized User Onboarding: Get new users up to speed with personalized onboarding tours and checklists from inside your product itself.
In-app Contextual Help: Intelligently and proactively resolve common questions with personalized FAQs and smart search capabilities inside your product.
Pop-ups, NPS, Surveys & Feedback Academy: Deliver personalized product education at scale.
What’s New: Announce your latest product releases, new features, improvements, news, and more.
Knowledge Base: Launch a beautifully designed, SEO-ready knowledge base to match your brand.
Segmentation & Targeting: Target the right customer with the right help at the right time based on various factors.
Custom Branding: Build beautiful experiences to match your brand.
Personalized User Onboarding: Get new users up to speed with personalized onboarding tours and checklists from inside your product itself.
In-app Contextual Help: Intelligently and proactively resolve common questions with personalized FAQs and smart search capabilities inside your product.
Pop-ups, NPS, Surveys & Feedback Academy: Deliver personalized product education at scale.
What’s New: Announce your latest product releases, new features, improvements, news, and more.
Knowledge Base: Launch a beautifully designed, SEO-ready knowledge base to match your brand.
Segmentation & Targeting: Target the right customer with the right help at the right time based on various factors.
Custom Branding: Build beautiful experiences to match your brand.
Intercom offers a comprehensive suite of customer communication tools, including a robust knowledge base feature. It enables businesses to create and maintain a centralized repository of information to address common customer queries.
Intercom’s knowledge base software supports rich content formats, such as articles, videos, and images, to provide engaging self-service support experiences. It offers a Help Desk, AI Chatbot, and Proactive Support.
Zohodesk provides a comprehensive suite of customer support tools, including a knowledge base feature. It allows businesses to create, publish, and manage knowledge articles to provide self-service support options to customers.
Zohodesk’s knowledge base software includes features such as article collaboration, content categorization, and search optimization to enhance the customer support experience.
Salesforce Service Cloud offers a knowledge base feature as part of its comprehensive customer service platform. It enables businesses to create, organize, and share knowledge articles to provide self-service support options to customers.
Salesforce Service Cloud’s knowledge base software includes features such as article versioning, content personalization, and integration with other Salesforce products to streamline customer support processes.
HelpScout offers a knowledge base software that focuses on simplicity and ease of use. It enables businesses to create and organize knowledge articles to provide self-service support options to customers.
HelpScout’s knowledge base software includes features such as article feedback, article tagging, and analytics to help businesses improve their support resources continually.
Zendesk is a widely-used customer support platform that includes a robust knowledge base feature. It allows businesses to create, organize, and publish articles to help customers find answers to their questions independently.
Zendesk’s knowledge base software integrates seamlessly with its other support channels, providing a cohesive customer support experience. It also provides AI-powered article recommendations inside support tickets, flags old content for improvements, and lets agents draft new knowledge base articles.
Freshdesk offers a comprehensive suite of customer support tools, including a knowledge base feature. It enables businesses to create and manage knowledge articles to provide self-service support options to customers.
Freshdesk’s knowledge base software includes features such as article versioning, content categorization, and multilingual support to enhance the customer support experience.
Klutch.app is a knowledge base software designed to help businesses organize and share information. It offers a multi-platform solution that boosts productivity for customer services, administrations, legal departments, and more.
It provides lightning-fast canned responses for all your favorite platforms. It’s collaborative, with built-in teams so you can decide exactly which canned responses you want to share with who.
LiveAgent is a customer support platform that includes a knowledge base feature for creating and managing self-service support resources. It offers customizable templates, article categorization, and analytics to help businesses provide relevant and helpful information to their customers.
LiveAgent’s knowledge base software integrates seamlessly with its other support channels, facilitating efficient customer interactions.
Front is a collaborative customer communication platform that includes a knowledge base feature. It enables businesses to create and share knowledge articles internally and externally to provide self-service support options to customers.
Front’s knowledge base software integrates seamlessly with its other communication channels, allowing businesses to provide consistent and efficient support across all touchpoints.
HelpSpace is a knowledge base software focused on simplicity and ease of use. It provides businesses with the essential features needed to create and maintain a knowledge repository effectively.
HelpSpace offers customizable templates, article categorization, and search functionality to help customers find answers to their questions quickly.
Faqprime is the best knowledge base software designed to streamline customer support processes. It offers an intuitive interface for creating, organizing, and managing FAQs (Frequently Asked Questions) efficiently. Faqprime stands out for its user-friendly design, making it easy for both customers and support agents to navigate and find relevant information quickly. With features like customizable templates, rich media support, and analytics, Faqprime empowers businesses to deliver exceptional self-service support experiences.
Faqprime uses AI to quickly document and organize both public and internal knowledge and documents.
It offers AI-assisted content creation and generates questions from chat history.
It provides performance metrics to keep your knowledge base current.
It’s a self-serve Help OS designed to accelerate product usage and enhance user experience.
It’s trusted by over 5.4K businesses and offers a range of features to unlock the value of your product faster for your users and employees.
Faqprime is considered one of the best knowledge base software due to its comprehensive features and user-friendly interface. It’s trusted by businesses and is designed to accelerate product usage and enhance user experience.
